Shipping policy
Thank you for shopping with CuprumLiving. We carefully prepare and pack every order to ensure your handcrafted copper pieces arrive safely and beautifully.
Order Processing
Orders are typically processed within 2–5 business days after payment confirmation.
Please note that processing times may vary during high-volume periods, holidays, product launches, or promotional campaigns. Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Destinations
CuprumLiving currently ships to the United States.
If shipping to additional countries becomes available, updated shipping options will be displayed at checkout.
Estimated Delivery Times
Estimated delivery times may vary depending on the destination, shipping carrier, and seasonal volume.
Typical delivery time after dispatch is approximately:
United States: 2–5 business days
Delivery estimates are provided as a general guideline and are not guaranteed unless specifically stated at checkout.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment.
We may occasionally offer free shipping promotions. Any free shipping offer will be clearly displayed on the website or at checkout.
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details if tracking is available.
Please allow 24–72 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
CuprumLiving is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at support@cuprumliving.com.
We cannot guarantee that address changes can be made after an order has been placed.
Lost, Delayed, or Damaged Packages
We do our best to ensure each order is packed securely. However, once an order has been handed to the carrier, delivery timing may be affected by the carrier, weather, holidays, or other circumstances outside our control.
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@cuprumliving.com with your order number and any relevant photos or tracking information.
For damaged items, please contact us within 7 days of delivery so we can review the issue and assist you.
Shipping Delays
If we are unable to ship your order within the stated timeframe, we will contact you with an update.
If your order has not yet shipped, you may choose to wait for the delayed shipment or request cancellation and a refund.
Pre-Orders and Made-to-Order Items
Some handcrafted products may be made in small batches or offered as pre-order items. If an item has a longer preparation time, this will be stated on the product page whenever applicable.
Contact Us
For shipping questions, please contact us at:
CuprumLiving
Email: support@cuprumliving.com
Website: www.cuprumliving.com